Frequently Asked Questions

We accept cash, personal or business check, Visa, Mastercard, American Express and Discover card.

We do not charge for an estimate within our service area.

If you live outside our normal service area, we may still be able to provide an estimate but there will be an additional cost. Please contact the office at 336-416-0550 for details.

No. Each situation is different and until we examine the site, we are unable to provide an estimate.

Estimates are given by our tree care professionals based on things such as the condition of the tree, its location, structures around or below it, proximity to power lines, how easily it can be accessed with our equipment, and much more. Those are things that can only be determined by an expert who knows what to look for.

We are fully insured specifically for tree care work (unlike some companies who only carry "landscaper" coverage). This means that any work we do on your trees is covered by our insurance policy, including in the unlikely event of damage or injury.

We also carry full workers compensation insurance for all of our employees.

We encourage you to ask any tree service company you're considering working with for a copy of their certificates of insurance.

We cover most of the Triad, including Winston-Salem, Greensboro, High Point, and Kernersville. Our service area extends west to Lewisville, Pfafftown and Tobaccoville, north to Oak Ridge and Summerfield, and south to Thomasville, Trinity and Sophia.

Please see our Service Area page for more details.

After you've provided written or online acceptance of our proposal, we can schedule your tree service.

We're sure you understand that scheduling is always dependent on the weather (we can't safely do some types of tree work in poor weather). We also take into consideration the availability of equipment, scheduling for our workers, the best timing to deal with specific pests and diseases, and more. In other words, it depends...

We do recognize that you may be anxious to get the work done as quickly as possible and we will work with you to find a time that's mutually acceptable.

Please contact our office at 336-416-0550 if you have any specific scheduling requests.

We make every effort to protect surrounding turf and plantings when doing tree work, such as by using special mats to protect your turf from damage when we need to use heavy equipment on your property. And of course, we're always careful to avoid damage to structures, such as your house!

However, the risk of damage is inherent in tree work. For example, tree removal and pruning usually means that large pieces of heavy wood are being lowered or dropped onto your lawn so minor lawn damage is inevitable. Lawn repairs are not included in the contract price unless otherwise noted.

Stump grinding is an extra service that's not typically included in the cost of tree removal.

When removing a tree, we cut the stump as close to ground level as possible without causing damage to our equipment or your property.

If you'd like to have the tree stumps removed after the tree has been cut down, we can provide a separate estimate for that.

While the office is closed on Saturdays, our crew can often be found in the field. If you have a specific need to have work done on Saturday, please let us know.